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Privacy Policy – Apna Healer


Welcome to apnahealer!

Last Updated: 17/11/2025

At Apna Healer, we value your trust and are deeply committed to protecting your privacy.
 This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, community, or digital platforms.

By using Apna Healer’s website (https://www.apnahealer.com) and associated social media channels, you agree to the practices described in this policy.

1. About Apna Healer

Apna Healer is an online mental health and emotional well-being initiative that aims to provide a judgment-free, listening-based community space for individuals to share feelings, seek emotional support, and heal together.
 We are not a medical or emergency service provider, and our listeners or peers are not licensed therapists or doctors.
 Our purpose is purely to promote awareness, empathy, and emotional wellness through human connection.

2. Definitions

  • “Apna Healer”, “we”, “our”, “us” — refers to the Apna Healer community and platform.
  • “User”, “you”, “your” — refers to any individual using our website, joining our WhatsApp community, or interacting with our social media pages.
  • “Listener” — refers to community members who voluntarily provide emotional support to other users.
  • “Expert” — refers to any collaborator or wellness advisor associated with Apna Healer (if applicable in the future).
  • “Platform” — includes the Apna Healer website, WhatsApp community, Instagram, LinkedIn, and all other official digital platforms.

3. Consent

By using our platform, submitting information, or engaging with our services, you provide your explicit consent for Apna Healer to collect, store, and process your personal data in accordance with this Privacy Policy.
 You may withdraw your consent at any time by contacting us at support@apnahealer.com.

Please note that withdrawing consent may restrict your ability to use certain parts of our website or participate in our community.

4. Information We Collect

We may collect the following types of information:

a) Personal Information

When you voluntarily share details through forms, chats, or community participation, we may collect:

  • Name
  • Email address
  • Phone number
  • Gender
  • Age group 
  • Any other details you choose to share voluntarily

b) Emotional or Mental Health Information

When you engage in peer-support or share your experiences, you may disclose sensitive emotional information.
 Apna Healer does not record, track, or medically diagnose these conversations. This data is not shared publicly and remains confidential among the community and team.

c) Technical Information

We may collect limited information automatically, such as:

  • Browser type and device used
  • IP address
  • Pages visited on our website
  • Time spent on pages
  • Referral links

This data helps us understand user behavior and improve the platform experience.

5. Use of Collected Information

Apna Healer uses the collected information for:

  • Building a safe, respectful community environment
  • Improving the quality and accessibility of our platform
  • Understanding general user interests (for awareness campaigns or mental health resources)
  • Responding to queries, feedback, or support requests
  • Sending updates, newsletters, or event invitations
  • Internal analytics and content improvement

We do not sell, rent, or trade your personal information.

6. Confidentiality and Data Safety

We understand the sensitivity of mental health conversations.
 Apna Healer ensures that:

  • All peer-to-peer conversations remain private and are not recorded or shared.
  • Personal details are visible only to authorized team members where necessary.
  • Any data stored is protected through secure, password-protected systems.

We encourage users not to share personal identification numbers (like Aadhaar, PAN, etc.) or any financial details during interactions.

7. Cookies and Tracking

Our website may use cookies to improve user experience and analyze site performance.
 Cookies help remember preferences and allow smoother navigation.
 You can disable cookies through your browser settings; however, this might affect certain features.

8. Third-Party Services

We may use third-party tools for analytics, email communication, or social media integration (e.g., Google Analytics, Instagram, Facebook).
 These services may collect limited user data as per their respective privacy policies.
 Apna Healer does not control or own these external systems and advises users to review their privacy terms separately.

9. Community and Social Platforms

When you interact with Apna Healer’s social media pages (LinkedIn, Instagram, Quora, Pinterest, Reddit, Facebook), your activity is subject to each platform’s privacy policy.
 Apna Healer is not responsible for data collection practices of these third-party sites.

Our official handles:

10. Sensitive Situations and Crisis Disclaimer

Apna Healer is not a substitute for professional therapy, medical treatment, or emergency services.
 If you are in crisis, experiencing suicidal thoughts, or facing an emergency situation, please contact:

  • National Helpline: 1800-89-14416 ( Tele MANAS)
  • Local hospital or emergency number in your area

Apna Healer and its listeners are not equipped to provide emergency interventions.

11. Data Retention

We retain limited user data only as long as necessary to fulfill the purpose for which it was collected.
 You can request data deletion anytime by emailing support@apnahealer.com.
 Non-identifiable or aggregated data may be used for research and awareness purposes.

12. Data Sharing

We do not share personal data with any third party except:

  • When required by law or government authorities
  • To prevent serious harm or potential danger to you or someone else
  • When you voluntarily give written consent to share information

13. Security Measures

We use basic encryption, secure login systems, and password-protected databases to ensure the confidentiality of your information.
 However, no system is 100% secure. Users are encouraged to avoid sharing deeply personal, medical, or financial details in chats.

14. Users Under 18

Our services are designed for individuals 18 years and above.
 If you are below 18, you must use the platform under the supervision of a parent, guardian, or authorized adult.

15. Policy Updates

This Privacy Policy may be updated periodically to reflect improvements or legal requirements.
 The latest version will always be available at https://www.apnahealer.com/privacy-policy.
 By continuing to use the site after updates, you agree to the revised terms.

16. Contact Us

For any privacy-related concerns, requests, or questions, please contact:
support@apnahealer.com
Subject: “Privacy Policy Query – Apna Healer”

17. Jurisdiction

This Privacy Policy is governed by the laws of India.
 Any disputes arising under this Policy shall be subject to the jurisdiction of courts in New Delhi, India.

Our Promise

At Apna Healer, your voice matters.
 We promise to listen, protect, and value your privacy — always.
 Because healing begins with trust. 💚

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